Clear answers about buying Gruppo Gamma and Venturo watches in Europe, including authorised-dealer status, delivery, warranty, preorders, VAT and returns.
Where can I buy Gruppo Gamma watches in Europe?
Mi-Watch.it is an authorised European dealer of Gruppo Gamma watches. You can view current models, preorders and availability in our online Boutique.
Is Mi-Watch.it an authorised Gruppo Gamma dealer?
Yes. We have worked with Gruppo Gamma as an authorised dealer since 2015. Mi-Watch.it provides a European point of contact for genuine watches, product guidance and after-sales support. Learn more about our relationship with the independent Singapore watchmaker on the Gruppo Gamma page.
Where is Mi-Watch.it based?
Mi-Watch.it relocated to the Netherlands in 2022 and operates as the Dutch company 12369 B.V. Most items are fulfilled from warehouses in the Benelux region. Full company and legal information is available on our About page.
Are watches purchased from Mi-Watch.it authentic and covered by warranty?
Yes. Watches sold by Mi-Watch.it are genuine. New watches include a 24-month warranty covering manufacturing defects, subject to the stated warranty conditions. See our warranty and support information.
How are watches shipped?
Watches are shipped with DHL Express, tracking and insurance. Most items ship from warehouses in the Benelux region, although some orders may be dispatched from another logistics centre in the European Union depending on stock availability. In-stock items are usually dispatched within three working days after payment. See the Shipping page for indicative transit times and current conditions.
Does Mi-Watch.it ship worldwide?
Yes. We ship worldwide. Customers outside the European Union benefit from VAT-free pricing, but the destination country may charge local VAT, sales tax, customs duty, brokerage fees or other import costs. These charges are the customer’s responsibility. Read our international sales information before ordering.
How do Genesis 2026 preorders work?
A preorder deposit secures an allocation for the selected Genesis 2026 model, subject to the terms shown on that product page. The listing explains the deposit, remaining balance and current availability. View the Genesis 2026 preorder collection or read our complete Genesis 2026 preorder guide.
Can I request a Genesis model that appears unavailable?
You can contact Mi-Watch.it to ask about possible extra availability. Additional pieces are not guaranteed and depend on final production and allocation changes.
Which payment methods are accepted?
Mi-Watch.it accepts major credit and debit cards and PayPal through a secure payment gateway. More information is available on the Payments page.
Can I return a watch?
Eligible purchases may be returned within 14 days of receipt under our published Terms and Conditions. The watch must be unused and returned in its original packaging and condition.
How can I contact Mi-Watch.it?
Contact us by email or through the WhatsApp option on the website for availability, preorder, delivery, warranty and after-sales questions.